Here’s a common scenario played out in business offices across the country. The words are different but the issue is the same; this one is health care related.

phone compassion
Photo by Denny Müller on Unsplash

A phone call comes in and your staff person picks it up.

“Hello, this is Mary. How may I help you?”

“My name is Sue Johnson and I just got a bill in the mail for my husband Donald. It’s from almost two years ago, and he died during this hospital visit. Why am I getting a bill now? How could you people be so heartless?”
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Let’s cut to the chase; smoking is one of the nastiest habits in the world today. It’s the one habit that not only impacts the smoker, but impacts everyone else around the smoker.

stop smoking

First, the nasty part. Smoke stinks, whether it’s cigarettes, pipes, cigars, marijuana,… you name it, it smells. Smoke wafts everywhere; if there’s one smoker in the room, everyone knows it, whether that person is smoking or not. It gets on people’s clothes; it gets in their hair. It burns people’s eyes. And it stays around for what seems like forever; even non-smokers have to go home, take off their clothes, and throw them in another room, then wash down before going on with their business. There’s nothing worse than smelling smoke on someone else, and, strangely enough, smokers can’t smell it.
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Do you suffer from fears that you don’t quite understand? Do you sometimes feel hesitation when you’ve been invited to a party? Or maybe feel everything closing in on you when you think about things such as flying or bugs?

specific phobia fear of death
fear of death

If so, you probably suffer from some kind of phobia. Phobias are psychological disorders based on what are considered irrational fears. Often, people are scared of something they’ve never encountered. Sometimes, it’s a fear of something they’ve seen or experienced that drives them to shivers. Either way, phobias can make your life unpleasant.
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I set out trying to do an article on how long hospital and physicians billing offices should retain their records. Once I got into it, I realized it could turn into a major project. It turns out each state gets to determine the length of time medical and billing records are expected to be kept. […]

Medical fraud and abuse costs both the government and insurance companies billions of dollars each year. Some fraud and abuse is unintentional, but in other cases, it’s intentional and known to be criminal. When that happens, fines and lawsuits are filed, and sometimes, someone goes to jail. Almost daily there’s a news story somewhere about […]