Every person who works with hospital bills know something about revenue codes. Some folks have at least a basic concept of what revenue codes are supposed to be, that’s about as far as it goes. Scarier yet, some people have only heard the term. It would seem that it’s time someone addressed revenue codes in […]

How many of us put ourselves in the place of patients when we send them itemized bills that may be in error? Most of us rationalize it by saying insurance won’t be paying all those charges anyway, but what about self pay patients? Though we’re used to seeing some of the amounts as they pertain […]

Many folks who become patient account directors come into the position at a major disadvantage. Being a patient accounting director means one of two things; either you’ve come up the ladder in your particular facility or you’re what I call a mercenary, meaning you have car and will travel. In the first case, you may […]

There’s always been this question about how effective taking patient surveys are when it pertains to hospital business office services. The concerns are interesting. One concern is that patients usually only comment on billing issues when things are going wrong. The other is that patients will be commenting on how they were treated in other […]

Many years ago I lost my job as business office manager at a medium sized hospital in the central New York area. I challenged it in court and after a lengthy trial I lost, which was expected because it was a case against the city, a city lawyer represented the hospital and a city judge […]