There‚Äôs always been this question about how effective taking patient surveys are when it pertains to hospital business office services. The concerns are interesting. One concern is that patients usually only comment on billing issues when things are going wrong. The other is that patients will be commenting on how they were treated in other […]

Some communities only have one hospital; some have many. Regardless, every one of them at some time has to address the issue of patient satisfaction. Whereas the rest of a facility has to deal more with patient care than their customer service issues, when it comes to patient accounting the entire thing has to do […]